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Deliveries and returns

SHIPPING COSTS


We charge for delivery within France or Germany:


Standard shipping to your home

€5.90 (free shipping from €70)

48H-72H

Express delivery to your home

€7.90 

24H-48H


We will deliver to these other European countries from the beginning of 2024 (the exact date will be announced in the near future):

  • Austria, 
  • Belgium 
  • Italy
  • Luxembourg
  • The Netherlands
  • Portugal
  • Spain

We charge the following delivery costs:


Standard shipping to your home

€6.90 

3-4 days

Express delivery to your home

€8.90 

24H-48H



RETURNS & REFUNDS

How to make a return?

If you change your mind, you have a 14-day window from the receipt of your order to return it to us. You can initiate your return request directly from your "customer account" under the "Order History" section or from "Track My Order" if you checked out as a guest. Once your return request is created, please carefully pack your unused product(s) and include the return form in your package. This will help our teams to quickly identify your order. A prepaid label will be sent to you by email for the free return of your parcel. Please note that products must be new, unused, and in their original packaging to qualify for a return and refund.

For more information on the legal right of withdrawal and our return policy, please refer to our General Terms and Conditions of Sale. For any questions regarding an ongoing return, you can also contact us [here](link to the contact page).


What are the refund methods and timelines?


Your refund will be processed on the original payment method within a maximum of 14 days from the receipt of your parcel in our warehouses. During peak periods, please be aware that the refund timeline may be extended.

Please note that shipping charges are non-refundable.