Frequently asked questions
Find the answers to all your questions!
Products
It is rejuvenating in the sense that it unifies and smoothes fine lines and blurs skin texture and pores. This ensures a very luminous and natural effect.
In addition, its super hydrating active ingredients provide freshness and comfort all day long, which is ideal for mature skin, which is naturally drier.
- Place a dab of the Lumière Foundation on the back of your hand.
- Take small amounts and apply from the inside out, gently, without pressing.
- Smooth evenly using the “foundation 12” brush or simply with your fingertips.
- Modulate the result to your liking, strengthening the application where you feel the need for more intense coverage.
With age, the skin evolves and requires richer, more hydrating, more comfortable textures. Many products contain too many powders or other ingredients that dry out the skin and accentuate fine lines and pores.
I wanted to create a super effective formula, which on the contrary, smoothes the skin and the specific imperfections linked to mature skin. I also wanted a texture that merges with the skin for an invisible second skin effect. Full of hydrating ingredients, Le Fond de Teint Lumière leaves a fresh, luminous and comfortable finish on the skin, all day long.
Of course ! Young women, with very smooth skin, can wear almost any texture. And those who have some scars or acne marks will particularly appreciate the smoothing texture of the Lumière Foundation.
However, it is especially with age that it becomes complicated to find suitable products. I've seen this a lot through my work as a professional makeup artist and beauty coach. This is why I decided to create my own formulations of "anti-aging" products, which meet the requirements and needs of mature skin.
Choose from the photos the model whose skin tone is closest to yours.
Please note that as the light coverage and transparent finish of the Lumière Foundation let your skin tone shine through, it can therefore correspond to a broader spectrum of skin tones.
Are you not sure? Do you still need help?
I would love to help you with my professional makeup artist eye. ;-)
1. TAKE A SELFIE WITHOUT MAKEUP
Make sure your face is clean and makeup-free. Find a well-lit spot and take a selfie.
2. SEND IT TO ME
Send your selfie to mail@louiselouise.com with a brief description of what you are looking for (for example if you have specific problems like rosacea).
3. RECEIVE YOUR RESULTS
Just wait 1-2 business days to allow me to determine which shades are right for you.
The Lumière Foundation has light to medium coverage and is buildable. That is to say, by applying more material in places, you can obtain greater coverage.
The creamy formula melts invisibly into your skin, leaving it naturally luminous!
Yes absolutely! It has been tested under dermatological control.
Its formulation based on a few ingredients, meticulously chosen for their effectiveness and safety, makes it perfect for even very sensitive skin, or those affected by rosacea.
They are vegan and, in accordance with European legislation, they are not tested on animals.
I think the best formulations are a blend of nature and pure science, synthetic and natural materials. Although Louiselouise Beauty is a “clean” brand, it is not a 100% natural brand. However, we strive to use ingredients of natural origin whenever possible.
A "clean" product like Louiselouise's products, above all implies the quest for the safety of the ingredients, including their origin.
I want to clarify that not all natural ingredients are safe, and not all synthetic ingredients are dangerous.
The formulations of Louiselouise Beauty products are short, so as not to contain the most effective ingredients.
Thanks to this approach, the Lumière Foundation is suitable even for very sensitive skin.
Louiselouise's ongoing mission is to create clean, safe and effective products that are good for you and the planet. I use a minimum of plastic and am constantly looking for durable and high-performance materials. I am wholeheartedly committed to making sustainable choices whenever possible in my makeup packaging, and to doing what I believe is best for the customer and the environment.
In Europe: in Italy, Germany and France
Buy
As a direct-to-consumer brand, my products are offered exclusively on my website, louiselouisebeauty.com.
I do not offer samples, because sampling is very far from my ecological values. The samples are very often made from non-recyclable materials (bi-material, laminated, etc.) and very often end up in the trash without being used.
We currently do not offer gift wrapping.
Louiselouise products are only available on our site and we do not have any points of sale. Our team remains available by email if you have questions about our products or need help choosing your shade.
Deliveries/Returns
On louiselouisebeauty.com, 3 delivery methods are offered to you.
Depending on the delivery method selected during payment, and if the order is placed after the cut-off time, it will be processed the following working day (Monday to Friday excluding public holidays).
Please note that delivery times may be extended during busy periods.
France and Germany:
- Colissimo home delivery: €5.90, free from €70 purchase. (48H-72H)
- Delivery to Mondial Relay relay point: €3.90, free from €70 purchase. (3 to 4 days)
- Chronopost express delivery: €7.90. (24H-48H)
Europe (Austria, Belgium, Spain, Italy, Luxembourg, Netherlands, Portugal):
- Home delivery: €6.90 (free from €70 purchase). (3 to 4 days)
- Delivery to Mondial Relay relay point: €5.90, free from €70 purchase. (4 to 5 days)
- Chronopost express delivery: €8.90. (24H-48H)
Find more information about deliveries on this page.
Currently, Louiselouise products are delivered to the following countries:
Germany, Austria, Belgium, Spain, France, Italy, Luxembourg, Netherlands, Portugal
We do not modify orders once they are confirmed but we can cancel them, if this is still possible, so that you can place a new order.
Cancellation is only possible if the order is still awaiting preparation. Once the preparation has started we are no longer able to intervene and the shipment will be carried out.
Please note that requests are handled during our service hours only. For this reason any request made outside these hours will only be effective upon reopening.
For delivery concerns, we invite you to notify us within 14 days of confirmation of your order.
For any order received, you have 48 hours to report a problem with one of your products. Any request made after these deadlines cannot be processed.
If you change your mind, please note that you have 14 days following receipt of your order to return it to us.
You can make your return request directly from your "customer account" in the "Order History" section or from "Track my order" if you placed an order as a guest.
Once your return has been created, we invite you to carefully package your unused product(s) and insert the return form in your package. This will allow our teams to quickly identify your order.
A prepaid label will be sent to you by email so that you can return your package to us free of charge.
Please note that products must be new, unused and in their original packaging intact to be eligible for a return and refund.
Find more information on returns here.
Your refund will be made to the original payment method within a maximum of 14 days following receipt of your package in our warehouses.
During busy periods, we inform you that the reimbursement period may be extended.
Please note that delivery charges are non-refundable.